always be in the game

It was one of the most memorable moments in Super Bowl history. When the stadium went dark. Hashtag #blackout blew up on Twitter. And from a virtual pile-up of snarky quips, one company came up with the ball.

Oreo tweeted: “Power out? No problem. http://ow.ly/hthYN.”

oreo superbowl“You can still dunk in the dark.” It spread like wildfire. And it cost far less than the actual commercial Oreo ran on television during the game. A cream-filled cookie became the night’s true marketing champion.

On his blog, Marketing the Arts to Death, arts and entertainment consultant Trevor O’Donnell, asks the question, “Should arts marketers emulate Super Bowl ads?” I commented on his article, but I decided to re-post and expand my response here because I think it bears repeating. My answer: Yes. Sort of.

Sam Ford, Director of Digital Strategy with Peppercomm and co-author of Spreadable Media, suggests in his Fast Company article, “When it comes to content strategy, it’s better to think about spreadability than stickiness.” Arts organizations would benefit taking notes from this winning playbook.

On Trevor’s post, Howard Sherman, former executive director of the American Theatre Wing and a marketing and branding consultant, commented, “While an actual comparison of Super Bowl ads to arts marketing is not simply apples to oranges but apples to elephants, in terms of budget, reach, etc., some companies use the Bowl as a chance to enforce (or change) their brand perception. While arts marketers rarely have the leeway to make their ads anything more than transactional (“Buy now”), there is something to be said for institutional arts marketers finding opportunities to build the qualitative perception of their organization, taking the long view.”

I agree with Howard on the apples to elephants comparison and looking at the “long view.” Arts organizations can do this by embracing the concept of spreadability. The quicker our messages spread, the better chance we have to grow our audience with limited budgets. This approach is essential when marketing plays, operas, art shows and ballets, which typically have limited runs. It also affects a brand’s long term perception by introducing that company to a new audience when it spreads.

The elephants may have the money. But at 72,888 followers on Twitter, Oreo has only 44K more than Carnegie Hall, 43K more than Lincoln Center, 30K more than The Brooklyn Academy of Music, and Cirque du Soleil has 508K followers – seven times as many as Oreo! Arts companies have the reach. But we only impact if we’re in the game. As thousands of underdogs before have shown, it just takes one good “Hail Mary” to win the big game.

instagram igniting millions of mirror neurons

We may be headed into the first ever live tweeted war. Just like Arab Spring, the conflict in Gaza is blowing up on social media. The Israeli government just asked its citizens to refrain from posting details on Facebook and Twitter about rocket attack locations. These updates offer too much information to Hamas, giving them an advantage for future strikes.

I hope they continue. Both sides. On Twitter, Rana B. Baker (@RanaGaza), a Palestinian blogger posted this text her father received:
“The next phase is on the way. Stay away from Hamas elements.”

If you search #Gaza or #IDF (Israel Defense Forces) on Instagram, you’ll find a mass of images from both sides, showing destruction, propaganda and suffering. It’s a virtual war zone, and Twitter and Facebook are extended battlefields.

If you aren’t familiar with the Palestinian/Israeli conflict, Noam Chomsky recently wrote a wonderful piece that offers a first hand perspective, including a trip he took to Gaza at the end of October. He calls the Gaza Strip “the world’s largest open-air prison.” A linguist and philosopher, Chomsky has always been one of the most reliable and enlightened sources on this mufti-generational conflict.

Since the escalation of violence at the beginning of this week, my heart’s been heavy. I have both Palestinian and Israeli friends and colleagues. Most of them live in the U.S. and believe a peaceful resolution to the fight is long overdue. But here we are again. More people dying. More hatred born.

Recently, I’ve been doing research on how mindfulness meditation can alter the left prefrontal cortex of the brain, the part of the brain that cultivates compassion. I’ve also been reading about “mirror neurons,” which promote empathy. In the mix, I discovered this RSA talk from American economist Jeremy Rifkin. It speaks directly to what is happening in the Middle East.

We all know – in the pits of our stomachs – the violence is going to get worse before it gets better. And, I hope every moment of it spreads socially, affecting the minds of millions of people. Perhaps, finally seeing images and hearing the voices in real time will ignite our mirror neurons. Our empathy will grow, and we will come together as a global society to realize we are all in this together, on this great plane, trying to live this one life with grace and dignity.